Lead times start when you approve the shop drawings, not when you place the order: the factory can only start cutting once drawings are approved.
The steps
| Step | What happens | What you receive |
|---|---|---|
| OP-00 You send the project | Drawings, a BOQ or FF&E schedule, renders, or just the room count and the opening date. | A reference number and a reply the same business day. |
| OP-05 We read every line | Our engineer reads the drawings and the BOQ, lists what is missing, and writes down the assumptions that change the price. | One short list of questions, with assumptions stated. |
| OP-08 We choose the factory per item | Each item goes to the partner factory that fits it on style, price, capacity and lead time. Casegoods, upholstery and metal can go to different lanes. | An itemised quote in USD: every line priced, Incoterm and lead time stated. |
| OP-10 Shop drawings | Every coded item is drawn with its elevation, section and build-up, hardware and fixings. | A drawing set to mark up and approve. Nothing is cut before you sign. |
| OP-20 Samples and finishes | Veneers, lacquers, fabrics and hardware come to you as physical samples, each with a code that stays on the drawings and the BOQ. | Samples and an approval record. |
| OP-25 Mock-up room (if you want one) | For larger hotels, one finished room is built on the factory floor before the batch. | A visit or a live video walk-through, then your approval. |
| OP-30…70 Production | The factories make the items. Our engineer follows each lane on the floor. | A weekly report with progress by item and photos by operation. |
| OP-80 Inspection before packing | Each batch is measured against the approved drawing: dimensions, finish against the sample, hardware, stability. | An inspection report with the numbers. You can add a third-party inspector. |
| OP-90 Packing by room | Items are packed and labelled by floor and room, piece n of m, with a crate list. | A packing list that matches your room schedule. |
| OP-100 Shipping and documents | By road or sea, on the Incoterm you chose. Export documents and the certificate of origin prepared. | One set of shipping documents for the order. |
| OP-110 Delivery and installation | Delivered to site by floor. Outside the United States, installation can be part of the package; in the US we manufacture and deliver. | Delivery notes, then a snag list. |
| OP-120 Handover | Snags closed, spare stock handed over, care notes for each material. | A handover certificate and the warranty terms. |
Who does what
| Work | Rovers | Partner factory |
|---|---|---|
| Reading drawings and BOQ | Yes | Sees the stripped pack it is asked to price |
| Choosing the factory | Yes, per item | — |
| Shop drawings | Prepared and checked before they reach you | Production details |
| Production | Followed on the floor | Yes |
| Inspection before packing | Yes, against the approved drawing | Its own checks as well |
| Packing, documents, shipping | Coordinated as one order | Packs to our standard |
| Your single point of contact | Yes | — |
The documents you receive
Every order runs on the same paperwork. These are samples from one illustrative order, so you can see the format before you send anything. The sample documents page has a sample quotation as a PDF.
SAMPLE ORDER RC-0142 · SAMPLE 180-key hotel · Riyadh · illustrative data
Programme
Document register
| Code | Document | Rev | Date | Status |
|---|---|---|---|---|
| SD-HB-01 | Shop drawing · headboard wall panel | C | Wk 5 | Approved |
| SD-WD-02 | Shop drawing · wardrobe + minibar unit | C | Wk 5 | Approved |
| MAT-OAK-01 | Sample approval · oak veneer, PU 30 GU | B | Wk 6 | Approved |
| MAT-FAB-03 | Sample approval · quilted panel fabric | B | Wk 6 | Approved |
| MU-0142 | Mock-up room report | A | Wk 7 | Approved |
| PR-0142-W14 | Weekly production report | — | Wk 14 | Issued |
| QC-WD-02-014 | Inspection report · WD-02 batch 1 | A | Wk 14 | Passed |
| QC-HB-01-015 | Inspection report · HB-01 batch 2 | A | Wk 15 | Waiting |
| PL-0142-01 | Packing list · floor 4 | — | Wk 17 | Pending |
Inspection report · QC-WD-02-014
| Check | Nominal | Tolerance | Measured | Result |
|---|---|---|---|---|
| Overall height | 2 400 | ±1.0 | 2 400.4 | Pass |
| Overall width | 1 600 | ±1.0 | 1 599.6 | Pass |
| Overall depth | 618 | ±0.5 | 618.2 | Pass |
| Door gap | 3.0 | ±0.5 | 3.3 | Pass |
| Door flush (face to face) | 0.0 | ≤0.4 | 0.2 | Pass |
| Finish gloss (60°) | 30 GU | ±5 | 28 GU | Pass |
| Colour vs MAT-OAK-01 | match | visual, D65 | match | Pass |
| Hinge soft-close | 110° | function | ok | Pass |
Load plan and packing label
RC-0142CRATE 412-A
Room412
Floor4
ItemWD-02
Piece1 of 2
RC0142·412A·WD02·01
What to send us
Whatever you have. A BOQ or FF&E schedule is ideal. Drawings and renders without a list are fine: we take the quantities off the drawings and the finishes off the renders, and tell you what we assumed. If you only have a room count and an opening date, start there.